Parkmo takes the protection of your personal data very seriously and strictly adheres to the rules of data protection laws. Personal data is only collected on this website, if you use our services described below or if we have a legitimate interest in the processing of your data (e.g. website provision and analysis). In no case will the collected data will be sold. If you have any questions, you can reach us at:

• Parkmo UG (haftungsbeschränkt)
• Solalindenstr. 83
• 81827 Munich
• Germany
• E-Mail: [email protected]

Data collection and use

Parkmo collects the following data:

1. Data provided by users.

   This includes:
   
   
   • User profile: We collect data when users create or update their Parkmo accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information).
   
   
   • User content: We collect the data submitted by users when they contact Parkmo customer support; provide ratings or feedback for other users. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with Parkmo.
   
   

2. Data created during use of our services.

   This includes:
   
   
   • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; booking or order details (such as date, time and items booked); and payment transaction information (such as a merchant's name and location, amount charged and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
   
   
   • Usage data: We collect data on how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, app crashes and other system activity.
   
   

3. Data from other sources:

   • users participating in our referral programmes. For example, when a user refers another person, we receive the referred person’s data from that user.
   • publicly available sources.
   • marketing service providers or data resellers whose data Parkmo uses for marketing or research.
   • law enforcement officials and other government authorities.

How we use personal data

We use the data we collect:

1. To provide our services.
   

   Parkmo uses data to provide, personalise, maintain and improve our services.

   This includes using data to:

   • create/update accounts.
   • provide booking system for users.
   • personalise users’ accounts.
   • process payments.
   • perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.
   • Parkmo performs the above activities on the grounds that they are necessary to fulfil the terms of our agreements with users, or on the grounds that they are necessary for purposes of Parkmo’s and its users’ legitimate interests.

   
   
2. Safety and security.

   We use data to help maintain the safety, security and integrity of our services and users.

3. Customer support.

   Parkmo uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.

4. Research and development.

   We use data for testing, research, analysis, product development and machine learning to improve the user experience. This helps us make our services more convenient and easier to use, enhance the safety and security of our services and develop new services and features.

5. Marketing and Advertising.

   Sending emails, text messages, push notifications and in-app messages or other communications marketing or advertising Parkmo products, services, features, offers, promotions, sweepstakes, news and events.

   Displaying third-party advertising in Parkmo’s apps or in connection with our services.

   We do not sell or share users’ data with third parties for purposes of their direct marketing or advertising, except with users’ consent.
   
   
6. Non-marketing communications.

   Parkmo may use data to send surveys and other communications that are not for the purpose of marketing the services or products of Parkmo or its partners.

7. Legal proceedings and requirements.

   We use data to investigate or address claims or disputes relating to use of Parkmo’s services, to satisfy requirements under applicable laws, regulations, or operating licences or agreements, or pursuant to legal process or governmental request, including from law enforcement.

Parkmo performs the above activities on the grounds that they are necessary for purposes of Parkmo’s legitimate interests in investigating and responding to claims and disputes relating to use of Parkmo’s services and features, and/or necessary for compliance with applicable legal requirements.

Data sharing and disclosure

Parkmo may disclose personal information as follows:

1. At the user’s request

   This includes sharing data with:

   • Parkmo business partners.
     For example, if a user requests a service through a partnership or promotional offering made by a third party, Parkmo may share certain data with those third parties. This may include, for example, other services, platforms, apps or websites that integrate with our APIs; those with an API or service with which we integrate; merchants or other Parkmo business partners and their users in connection with promotions, contests or specialised services.

2. With the general public
   Questions or comments from users submitted through public forums such as Parkmo blogs and Parkmo social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.

3. With Parkmo subsidiaries and affiliates
   We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

4. With Parkmo service providers and business partners
   These include:

   • payment processors and facilitators
   • cloud storage providers
   • Google, in connection with the use of Google API (see Google’s privacy policy for information on their collection and use of data)
   • advertising intermediaries who enable Parkmo to display and measure the effectiveness of personalised ads.
   • marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers and other service providers to reach or better understand our users and measure advertising effectiveness
   • consultants, lawyers, accountants and other professional service providers

5. For legal reasons or in the event of a dispute
   Parkmo may share users’ data if we believe it’s required by applicable law, regulation, operating licence or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
   
   

   This includes sharing data with law enforcement officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property) or other third parties as necessary to enforce our Terms of Service, user agreements or other policies; to protect Parkmo’s rights or property, or the rights, safety or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including booking or order information, with the owner of that credit card.
   
   This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or into another company.

6. With consent
   Parkmo may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.

Cookies and third-party technologies

Data retention and deletion

Parkmo retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates and the purposes for which we collected the data.

The length for which Parkmo retains user data may further be determined by legal and regulatory requirements, purposes of safety, security and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

Users may request deletion of their account at any time through the Settings > Privacy menus in the Parkmo app, or through Parkmo’s website.

Following an account deletion request, Parkmo deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements; for purposes of safety, security and fraud prevention; or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

Please send an email to [email protected], if you wish us to irrevocably delete all your data from our systems.

Updates

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Parkmo apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.